Cancellation & Refund Policy
Last Updated: October 2026
1. Overview & Return Eligibility
At Shreem Aura Naturals, we ensure every offering meets the highest standards of temple-grade ritual purity and ancestral sanctity. Because sacred samagri, havan herbs, oils, and ritual essentials are consecrated offerings, items once unsealed or delivered cannot be returned or exchanged for ritual purity and hygienic reasons.
Core Policy Rule:
Shreem Aura Naturals does not offer returns or refunds, except in cases where products are received damaged or defective. Customers must report any issues within 7 days of receiving the product.
2. Order Cancellation Policy
- Cancellation Before Dispatch: You may cancel an order free of charge at any time before it has entered packing and dispatch (while the order status is PENDING or CONFIRMED).
- How to Cancel: You can initiate a cancellation directly through the Orders page in your account dashboard, or by emailing our care team at care@shreemanaturals.com with your Order ID.
- Cancellation After Dispatch: Once an order has been packed, assigned a courier AWB, or dispatched, it cannot be cancelled or recalled in transit.
3. Damaged, Defective, or Incorrect Items (7-Day Window)
If an item reaches you in a damaged, defective, or leaking state, or if an incorrect item was delivered by error:
- Reporting Window: You must notify us within 7 days of delivery receipt. Requests received after 7 days cannot be entertained.
- Evidence Requirement: Send an email to care@shreemanaturals.com with your Order Number, a clear description of the defect, and clear photographs or an unboxing video demonstrating the damage and the outer shipping package with courier label.
- Inspection & Verification: Our verification team will review your submission within 24 to 48 hours.
4. Resolution Options
Upon verification of genuine damage or defect, you will be offered your choice of:
A fresh replacement item will be expedited to your delivery address at zero additional cost.
A full refund of the product price and associated shipping charges credited back to your original payment mode.
5. Refund Processing & Timelines
All authorized refunds are processed through our payment gateway partner, Razorpay:
- Refund Method: Refunds are credited strictly back to the original source payment instrument (UPI ID, Credit Card, Debit Card, or Net Banking account) used during checkout.
- Timeline: Once initiated, Razorpay and corresponding banking networks typically require 5 to 7 business days to reflect the credited funds in your bank or card statement.
- Notification: You will receive an automated confirmation email with the Razorpay refund tracking identifier immediately upon initiation.
6. Non-Refundable Scenarios
Refunds or replacements will not be issued under the following circumstances:
- Items opened, used, or altered after delivery where no manufacturing defect exists.
- Minor natural variations in color, aroma, or texture characteristic of authentic botanical and handcrafted samagri.
- Requests submitted beyond the stipulated 7-day reporting period.
- Incorrect delivery address or contact details provided by the customer resulting in parcel return.
7. Contact for Refund Support
For any queries or assistance regarding order cancellations, returns, or refunds: