Privacy Policy

1. Introduction

Welcome to Shreem Aura Naturals. We hold the trust you place in us with the highest reverence. We are dedicated to safeguarding and respecting your personal privacy. This Privacy Policy outlines the types of personal data we collect, how we securely handle, store, and process that information, and your rights concerning your personal data when you interact with our online store.

2. Information We Collect

We may collect and process the following categories of information:

• Contact Information: Your full name, delivery address, billing address, email address, and telephone number.
• Account Credentials: Login identifier, encrypted passwords, preferences, and saved delivery addresses.
• Transaction & Order Details: Information regarding products viewed, items added to cart, orders fulfilled, invoices generated, and refund history.
• Payment Information: Online transactions are handled through our authorized payment partner, Razorpay. All sensitive financial data (including card numbers, CVV, UPI PIN, and net banking credentials) are processed via Razorpay's encrypted PCI-DSS certified gateway. Shreem Aura Naturals does not store or process raw payment credentials on its servers.
• Technical Data: IP address, device type, browser model, operating system, and connection timestamps gathered during your session.
• Usage Information: Metrics detailing how you browse our product catalog, categories, and shopping cart.

3. Non-Personal & Aggregated Data

We also collect and analyze aggregated demographic and operational metrics. Aggregated data is anonymized and does not directly or indirectly reveal your personal identity. We use this data to understand customer demand across different regions and improve catalog availability.

4. How We Use Your Information

We utilize the collected information for lawful business operations, including:

• Processing, packing, and dispatching your orders and generating tax invoices.
• Sending order status updates, transit tracking numbers, and delivery notifications.
• Processing refunds, order cancellations, and replacement requests.
• Managing your registered customer profile and providing responsive customer care.
• Detecting, preventing, and mitigating fraudulent transactions, security breaches, or abuse.
• Complying with statutory tax, regulatory, and legal disclosure mandates in India.

5. Sharing of Personal Information

We strictly do not sell, rent, or trade your personal information to third parties. We share information only with essential service providers bound by strict confidentiality obligations:

• Payment Gateway (Razorpay): Authorized payment processor for completing online card, UPI, net banking, and wallet transactions securely.
• Logistics & Courier Partners: Delivery carriers (such as Bluedart, Delhivery, DTDC, India Post) to transport and deliver orders to your address.
• Communication Providers: Automated transactional email and SMS services for order confirmation and dispatch alerts.
• Legal & Regulatory Authorities: When mandatory under applicable law, court order, or official governmental investigation.

6. Data Security Measures

We apply comprehensive technical and administrative security safeguards to guard your data against unauthorized disclosure, alteration, loss, or access. All website traffic is encrypted using modern Transport Layer Security (TLS 1.3 / SSL). Payment processing is offloaded to Razorpay, adhering to global PCI-DSS Level 1 security standards.

7. Your Privacy Rights

Under applicable Indian data protection laws, you possess the right to:

• Review and access personal information stored in your account.
• Request rectification of inaccurate, incomplete, or outdated details.
• Request account deactivation and removal of personal information, subject to mandatory statutory retention laws (such as tax and accounting record-keeping).
• Opt out of non-transactional marketing and promotional announcements at any time.

8. Cookies & Tracking Technologies

We use functional cookies to maintain your shopping cart state, authenticate active sessions, and remember regional preferences. You may disable cookies in your browser settings; however, certain core features such as cart preservation and checkout may not operate correctly.

9. Grievance Officer & Contact Information

For questions regarding this policy or to exercise any data rights, please contact our designated customer privacy and grievance desk: